Operations Manager
Salary: $85,000-$105,000 per year (range based on experience) + end of year performance based bonus
Vacation: 3 weeks paid vacation (increasing to 4 weeks in year 2)
Additional Benefits: Platinum Anthem HMO Insurance plan (100% of premium paid)
The Role
Rocky Talkie is seeking an energetic, detail-oriented operations management professional to join our team and help elevate our rapidly growing business. In this role, you will develop systems and processes as we launch our first in-house warehouse and fulfillment operation. You will build and lead an outstanding team focused on providing exceptional service to our customers. There is abundant opportunity for growth, and excellence is recognized and rewarded.
Our Company
Rocky Talkie launched in late 2019 with its flagship Mountain Radio, designed for climbers and skiers to communicate in the backcountry. Since then, we have become well-known in the adventure sports industry, with two best-in-class radios and a rapidly growing base of satisfied customers. We have a passionate and highly motivated team of 20 dedicated to improving the radio industry. Currently, we sell in the USA and Canada and have plans for international expansion.
Our team is driven by the knowledge that better communication in the backcountry saves lives. As part of this mission, we donate $2 per radio to search and rescue teams around the country. Learn more about our company here.Primary Responsibilities:
Warehouse Management
- Lead the daily activities of the warehouse team.
- Coach and develop team members to solve day-to-day issues and maintain a customer-centric focus.
- Develop and implement efficient warehouse systems and processes.
- Recruit and hire full-time, part-time, and seasonal team members as needed to meet business needs.
- Maintain a clean, safe, and healthy work environment.
Order Fulfillment
- Create exceptional customer experiences through accurate and efficient order processing.
- Develop and report metrics for order turnaround, accuracy, and delivery performance.
- Partner closely with the Customer Experience and Quality Assurance teams to expedite orders as required.
- Work with carrier representatives to ensure consistent service levels.
Inventory Management
- Maintain exceptional inventory accuracy.
- Develop a deep understanding of product workflows and inventory transactions in our inventory management system.
- Develop processes for timely and accurate entry of all inventory transactions.
- Troubleshoot inventory variances to identify and correct the root cause. Implement corrective actions to avoid recurrence of similar issues.
Required:
- 3-10 years of relevant experience.
- Bachelor’s degree in operations management, accounting, business administration, or a related field.
- Strong desire and aptitude for working in a fast-paced, growing small business environment.
- Proven ability to identify and solve problems independently.
- Excellent communication skills.
Desired:
- Prior experience with inventory management systems, WMS, or similar (ex: Cin7, Acctivate, Netsuite, Sage, Fishbowl).
- Previous leadership experience.
- Outdoor sports enthusiast with a desire to be part of the outdoor industry.
- Experience managing budgets and forecasting staffing needs.
Apply:
Please submit your application here.
We look forward to hearing from you!
- Rocky Talkie Team